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Mental Health Awareness for the Finance Industry
Why would bank staff or debt collection agencies want to know about
mental health? If someone is having difficulty with their finances this can
cause stress, which can be a factor of depression, which in turn leads to time off
work, more stress and a complete shut down. Even the sight of a letter from the
bank or collection agency can cause some symptoms of anxiety. So how do you work with someone who is
showing signs (e.g. avoiding phone call/ not answering letters) of mental
decline.
Generally people do not like to owe money and banks and financial
institutions just want to get back the money they have loaned, the more pressure
someone feels the harder it will be to reach a mutual conclusion. This course
gives an
understanding of how finances affect depression and anxiety sufferers, grouped with
practical ideas that can help both parties involved.
| Aims of
course |
Skills to be
gained |
Who is the
course suited to? |
|
To give an understanding
of the effects of financial problems for people
suffering from depression and anxiety |
|
Financial customer
service
Financial call centre
staff |
| Length of
Course |
Min/Max
number of people |
|
| Half a day |
5/10 |
|
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